Privacy Policy
Privacy Policy for Glenvo Technologies Inc. (dba GlenvoShip)
Effective Date: August 16, 2025
1. Introduction
Glenvo Technologies Inc. (dba GlenvoShip) (“we”, “us”, “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and share your personal data, as well as your rights under applicable laws, including:
- Canada: Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Bill 25
- European Union: General Data Protection Regulation (GDPR)
- United States: California Consumer Privacy Act / Privacy Rights Act (CCPA/CPRA)
Note: CCPA/CPRA applies specifically to residents of California. While other U.S. states may have privacy laws, California’s legislation is currently the most comprehensive and often serves as a baseline for privacy compliance in the U.S.
2. Information We Collect
We collect personal information when you use our platform, including:
- Account Information: Name, email, phone number, address, and payment information
- Shipment Details: Package information, recipient addresses, and special handling instructions
- Usage Data: IP address, device type, browser information, and interaction with our website or app
- Cookies & Tracking Data: Cookies, pixels, and analytics tools to enhance your experience
3. How We Use Your Data
- Provide shipment and account services
- Process payments securely
- Communicate updates, confirmations, and support responses
- Improve our services through analytics and research
- Comply with legal obligations
4. Sharing Your Data
- Carriers and logistics providers: e.g., Canada Post, UPS, FedEx, Sendle, to fulfill shipments
- Partner APIs: Facilitate carrier integrations, generate shipping labels, retrieve rates, access tracking information
- Payment processors: To complete transactions securely
- Legal authorities: When required by law or in response to good-faith legal requests
- Service providers: Assisting with analytics, marketing, or IT operations
- Authorized administrators: For support, billing, and compliance purposes
5. International Data Transfers
Your personal data may be transferred to countries outside your jurisdiction, including the USA and EU. We implement appropriate safeguards, such as Standard Contractual Clauses or equivalent protections, to ensure lawful and secure transfers.
6. Your Rights
| Region | Rights |
|---|---|
| Canada (PIPEDA & Quebec Bill 25) | Access, correct, delete personal information; withdraw consent; request data portability |
| EU (GDPR) | Access, rectify, erase, restrict processing, object to processing, data portability, lodge complaints |
| California, USA (CCPA/CPRA) | Right to opt-out of sale, request access or deletion, and non-discrimination for exercising rights |
To exercise your rights, contact us at: support@glenvoship.com
7. Cookies and Tracking
We use cookies and tracking technologies to:
- Enable website functionality
- Analyze usage patterns
- Deliver relevant content and marketing
You can manage cookies through your browser settings. GlenvoShip may also display a cookie consent banner to comply with GDPR and CPRA requirements.
8. Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Credit card information is never stored. Usage data may be retained for analytics and security purposes.
9. Security
We implement reasonable technical, administrative, and physical safeguards to protect your personal data. However, no system is completely secure, and we cannot guarantee absolute security.
10. Children
GlenvoShip’s services are intended for use by individuals aged 13 and older (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a child, we will take steps to delete it promptly.
11. Tracking and Carrier Sites
Tracking links may redirect you to third-party carrier websites. GlenvoShip does not guarantee real-time updates or delivery status and does not provide webhook-based tracking.
12. Changes to Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated Effective Date. Continued use of our services constitutes acceptance of the updated policy.
13. Contact Us
Email: support@glenvoship.com
Address: Glenvo Technologies Inc., 221 Barons Street, Kleinburg, ON L4H 3Z3